Privacy Policy

Introduction

This policy explains how MySubShare collects, uses and protects personal information. We handle it in line with the Nigeria Data Protection Act 2023 and other applicable law.

Information we collect

• Your full name and account information, including your occupation and, if you give it, your birthday.
• Your email address and WhatsApp phone number.
• Subscription purchases, wallet transactions and payment records, including receipts you upload to confirm a bank transfer.
• Login activity and relevant security information, such as code requests, device and IP details used to protect accounts.
• Messages you send to support or to Anike, our assistant.
• Marketplace listings, orders and reviews, and game scores if you play.

We do not collect or store card numbers or bank login details. Card payments are processed by our payment partner.

How we use it

1. To manage your subscriptions and account access.
2. To send payment confirmations, renewal reminders and important service updates.
3. To deliver login details and verification codes.
4. To detect suspicious activity and prevent fraud, including investigating deactivated accounts.
5. To respond to support requests and resolve disputes.
6. To improve the platform and your experience.

Marketing

Essential service messages (payments, logins, renewals, security) are sent because you use MySubShare. Marketing messages are managed separately, sent only where you have agreed or the law allows, and every one gives you a way to opt out.

Sharing

We do not sell, rent or trade your information. We share it only with service providers who help us run MySubShare (such as our payment partner, email and hosting providers) under confidentiality obligations, with a Marketplace seller or buyer where needed to complete your order, or where the law requires or it is needed to protect members' safety.

Security

• Reasonable technical and organisational safeguards protect your data.
• Access to member information is limited to authorised staff.
• Your details are never shown publicly. Leaderboards show only a first name and initial.

How long we keep it

We keep account information while you are a member, and payment and transaction records for as long as needed for accounting, tax, fraud prevention and dispute resolution. When you leave, you can ask us to delete what we are not required to keep.

Your rights

You can ask us to:

• show you the information we hold about you;
• correct anything inaccurate;
• delete your information, or restrict or object to how we use it;
• stop marketing messages at any time.

Email info@mysubshare.com or message us on WhatsApp at +234 708 394 6059. You can also complain to the Nigeria Data Protection Commission.

Changes to this policy

We may update this policy. We will tell members about important changes, and the updated version applies from its effective date.