Terms of Service

About these terms

These Terms of Service govern your use of MySubShare, a digital subscription-sharing platform that makes premium tools and services more affordable. By registering, buying a subscription, joining a shared account or using any MySubShare service, you agree to these terms and to our Member Rules & Regulations, which form part of them.

Eligibility

• You must be at least 18 years old to create an account or buy a subscription.
• You must give accurate information when you register, including your name, email address and WhatsApp number.
• One person, one account. Creating several accounts to exploit promotions or benefits is not allowed.

Our service

MySubShare gives members access to eligible digital subscriptions through shared accounts, individual subscription slots and other subscription arrangements, and runs a Marketplace where eligible members can list and buy subscription access. We are not affiliated with, endorsed by, or acting for the original providers, such as ChatGPT, Canva or CapCut, and their own terms of service continue to apply. MySubShare does not authorise anyone to break a provider's terms.

Using shared accounts

When you use a shared account you agree to:

1. Use it only for legitimate, lawful and permitted activity.
2. Never change its password, recovery email, username, payment information, security settings or other administrative details.
3. Never share, sell, transfer or distribute your login to anyone else.
4. Never remove other users, change the plan or interfere with another member's access.
5. Never use it for fraud, spam, automated abuse or anything the provider prohibits.
6. Not deliberately exhaust usage limits or disrupt access for others.
7. Follow any usage restrictions we give you, including login limits, device limits and verification steps.

Account security

1. Use only the login details assigned to you.
2. Do not reset passwords, change recovery information, or switch two-factor authentication on or off without our authorisation.
3. Do not request excessive verification codes, repeatedly fail logins, or deliberately trigger security warnings.
4. Do not use scripts, bots or automation to get around restrictions.
5. Report suspected unauthorised access or unusual activity to us straight away.

We may temporarily restrict access where we detect suspicious activity or a security concern.

Deactivation, recovery fines and restoration

Providers can suspend, restrict or deactivate an account they believe broke their policies, and this can affect a shared login. If that happens we will investigate, tell you what recovery options exist, and may ask you for information to help.

• Recovery fine. Where a shared login is deactivated or restricted because of a confirmed breach of the usage rules, a recovery fine of ₦1,000 may apply to the member or members responsible. It covers reasonable replacement, restoration or administrative costs.
• Shared charges need your agreement. Where responsibility cannot be pinned to individual members, any proposed shared recovery charge will be explained to the affected members and must be accepted by them before payment is required.
• No penalty for others' misconduct. You will not automatically be penalised for a restriction caused by someone else.
• Restoration. Access is restored when a compliant replacement or recovery option is available. Paying a fine does not guarantee the original account is restored. Members who deliberately or repeatedly break the rules may be refused further service.
• Your subscription time. Periods run according to the plan you bought. Where access is interrupted for reasons outside your control, we will consider a replacement, an extension, account credit or another fair remedy.

Payments and activation

1. Pay only through authorised MySubShare channels: your wallet, card payments through our payment partner, or bank transfer to our official accounts shown in your dashboard.
2. Your subscription becomes active once payment is confirmed and access is provided.
3. Check that you have chosen the right plan and duration before paying.
4. Prices can change with provider pricing, exchange rates and operating costs. A change does not affect a subscription that is already active unless we agree otherwise.
5. Never submit fraudulent payment confirmations or altered receipts. Payments made outside authorised channels may not be protected.

Refunds are covered in our Refund & Cancellation Policy.

Renewal and expiry

1. You are responsible for renewing before your subscription ends. We may remind you by email, WhatsApp or in the app.
2. Access can end automatically when the period ends, and an expired slot may be given to another member.
3. Back up your files and projects before your subscription expires.
4. Renewal prices may differ from what you paid before, and renewing does not guarantee you keep the same shared login.
5. Cycles are normally 30 days, counted from your start date. Passwords may be reset every one to two weeks; access that continues briefly after expiry does not extend your paid period.

Fair usage

Shared resources are used on a fair-usage basis. Respect usage limits, avoid prohibited simultaneous logins and heavy use that gets in other members' way, do not resell or redistribute access, stay within the provider's permitted use, and never upload illegal, harmful or prohibited content. Repeated breaches can lead to restricted or terminated access.

Marketplace

Sellers must list only subscriptions they legally own, control and are allowed to share; describe the type, duration, limits and price accurately; deliver within the agreed time; keep access valid for the whole period sold; and cooperate with us in any dispute. Buyers must check listings before paying, follow the seller's legitimate instructions, never change shared credentials, report problems through the dispute channel and never make false complaints.

We may hold a Marketplace payment until access is provided, the holding period ends and any dispute is reviewed. Payments are released to sellers under the Marketplace settlement rules. If a seller fails to provide what was advertised, the buyer may be refunded after verification.

Conduct

Fraudulent transactions or payment manipulation, harassment or abuse of members or staff, impersonating a member or MySubShare, multiple accounts to exploit promotions, bypassing restrictions, malicious software or unauthorised security testing, illegal transactions and false registration details are all prohibited. Breaches can lead to a warning, suspension, termination or other lawful action.

Promotions, games and rewards

Offers are valid only during their advertised periods, and discount codes may have eligibility rules and limits. Do not manipulate referrals, games, leaderboards or reward programmes. Fraudulent participation can cancel rewards and restrict your account. Rewards cannot be exchanged for cash unless we say so.

Third-party providers and availability

Service availability depends on the original providers, who may change features, prices, access requirements or policies. Interruptions can happen for maintenance or technical reasons, and some features may not be available on every shared plan. We cannot guarantee uninterrupted access, but we will tell you about significant disruptions and offer appropriate support or remedies.

Suspension and termination

We may suspend or end a membership for a legitimate reason, including repeated rule breaches, fraudulent or unauthorised payments, deliberate disruption of shared subscriptions, abuse of members or staff, attempts to compromise security, or other serious breaches of the law or our policies. Where appropriate we will explain why and give you a chance to appeal. Any refund or remaining entitlement will be handled according to the circumstances and the law.

Your information

We use your details to run your account, deliver logins, send payment confirmations and reminders, prevent fraud and answer support requests. Our Privacy Policy explains this, in line with the Nigeria Data Protection Act.

Liability

Our role is to coordinate cost-sharing and provide access. To the extent the law allows, MySubShare is not liable for indirect or consequential losses arising from your use of, or inability to use, a shared subscription, including decisions made by providers. Nothing in these terms limits rights you have under Nigerian consumer protection law.

Changes to these terms

We may update these terms as our services, security needs, Marketplace or the law change. We will tell members about material changes. Changes take effect on the stated date and do not remove rights you already have under existing purchases. Continuing to use MySubShare after that date means you accept the updated terms, where the law allows.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. We will try to settle any dispute amicably first, and otherwise through arbitration.

Contact us

Questions about these terms? Email info@mysubshare.com, message us on WhatsApp at +234 708 394 6059, or use our contact page.